Privacy
Privacy Policy
This policy explains the information FIXAVUE collects and how it is used when you check a home problem, request professional matches, or apply to the professional network.
Effective September 13, 2026
Information we collect
We collect information you provide, including contact details, ZIP code, problem descriptions, consent choices, and professional business details. We may also receive basic technical information needed to operate and secure the service.
How we use information
We use information to provide problem guidance, manage requests, match homeowners with suitable professionals, prevent abuse, improve FIXAVUE, and comply with legal obligations.
When information is shared
When a homeowner explicitly requests matches, relevant request and contact details may be shared with up to three suitable professionals. We do not sell personal information for unrelated advertising.
Retention and security
We retain records only as reasonably needed for the service, safety, dispute handling, and legal requirements. We use access controls and operational safeguards, but no internet service can promise absolute security.
Your choices
You may request access, correction, deletion, or opt out of lead sharing. We may need to verify the request before acting.
Contact and updates
Material policy updates will be posted here with a revised effective date. Privacy requests submitted above receive a reference number for follow-up.